Really Disappointing!!

This is the email I have sent there customer service department. ------------------------------------------- I am now beyond my wits end!

Your supplier has finally managed to deliver today 17/01/2022 at 13:26 pm (My daughter signed for this). I get home, and I immediately notice that the box is very light. So I go ahead and open it, and to my disgust I only find that the pump has been returned.

I have been really patient with OneDayOnly on this. But it seems my patients and co-operation have been repaid with nothing but disregard for client solutions.

I'd like to put it into perspective for you: I've ordered this product on the 20/12/2021 (note this is in the December Holidays) Knowing that we will have family over for a few days in the first week of January. And we needed this blow up bed for the extra sleeping space for the kids. Needless to mention, this plan fell through due to the faulty product. I logged the return on 02/01/2022. I then asked if I could hang onto the bed and only return the faulty pump, because I could still use the bed for my visitors. However, your supplier insists that I return the entire product, as "this will make it easier for them to do the replacement". So I returned the entire product, and therefore was forced to make alternative arrangements for our guests - which was embarrassing.

Almost a month has passed, our family has left for home and holidays are over. Yet, I am left without a complete and fully functioning product that was paid for in full.

I have always been a supporter of OneDayOnly. But this has unfortunately made me change my mind. As no promotion, nor any amount of discount is worth this inconvenience! I need someone in senior management to contact me personally, so we can discuss what happens next.