Pushes sales but disappears for returns.

Would not recommend buying from them unless you are 100% sure you want to keep the item. It is extremely difficult for them to handle returns. I purchased an item, they informed me that the item is no longer available but they do have a replacement product if I'm interested (only after I asked why it's taking so long to deliver). I informed them that I will accept the replacement and return it if it is not to my liking in person. I received the product, logged the return within 7 days and that's when the second ride of problems started. They claim they have attempted pick-up 3 times ( was home the whole time and were able to collect deliveries but somehow never give the product for pickup). I received an email on the second day they claimed pickup which asked if the product was picked up to which I rep**** and expressed my unhappiness as I had to wait home the whole time for a package that's never being picked up, I received no reply. I sent another email on the 24th of December, received a reply 09:19 stating that they attempted pickup, is this true and if other arrangements should be made. I rep**** and to this day still o feedback. This seems like blatant thievery to me as I am well within my rights to request a refund and OneDayOnly simply ignores EVERYTHING. This is the worst after sales treatment I have ever received and I am finally at a point of taking an alternative route to get some answers out of them. I have been a loyal customer for years but this has just been the final straw for me.