Product delivered to wrong address and wrong person

<p>I purchased a product from one day only, a month ago. This morning I was notified the product was delivered. I did not receive my parcel. The parcel was delivered to the wrong address. A person, whom I dont know from a bar and of soap, signed for the parcel. I guessing, one of my family members will not be getting the present I bought them for Christmas. I have tried contacting one day only, but was redirected to DSV delivery services. I demand a refund if my product is not delivered in my personal hands. I will not accept an open parcel either! </p>