Poor Service from Supplier and OneDayOnly

I am extremely disappointed with the service I received from OneDayOnly and will never purchase electronics from them again. I bought a Mova E20, and upon receiving it, the sensors were faulty. The unit had to be returned, but it took several days for OneDayOnly to even arrange the collection. They then sent it back to the supplier for repairs.

When you buy electronics from a physical store and the item is faulty, it is normally replaced immediately — it is not sent for repairs on a brand-new product.

I contacted the manufacturer directly, and they confirmed that the repairs were completed and the unit was sent back to OneDayOnly. However, I have been emailing OneDayOnly’s customer service for two days with no response at all. There seems to be no interest in assisting or updating me.

In my opinion, customers should avoid buying electronics from OneDayOnly due to their poor service and lack of communication.