Poor Service

<p>I bought a Morphy Richards Steam Iron from One Day Only (not my first purchase from this company). <br /><br />The iron was delivered but it failed to work. I immediately reported the problem to them via email and asked what their return policy was. <br /><br />I received an automated email, and a few days later I followed up my initial email with a second email. I was contacted telephonically and assured that I will be emailed a waybill which I must attach to the parcel and that the courier would come and collect it from me the next day. I never received the said waybill. <br /><br />In the meantime, someone else from One Day Only Customer Care sent me a separate email asking me to contact THEIR supplier and giving me the supplier's telephone number. I contacted THEIR supplier who informed me that they do not deal with me and that I must take my complaint up with One Day Only. I immediately reported this to One Day Only via email again (since there is no telephone number anywhere on their website or Facebook page). <br /><br />Ever since they have ignored all my requests and emails. I sent a email asking them for a refund and to come and collect the iron because I had to go and purchase a new iron so that I can iron my clothes. </p> <p> </p> <p>It has been almost two weeks, and now they are just ignoring me completely.</p>