Poor delivery service - OneDayOnly

I was supposed to receive my delivery yesterday, 7 July. By 4pm it did not arrive, so I phoned the courier, who assured me that the truck is out for delivery. When it did not arrive, the nightmare of getting hold of OneDayOnly is shockingly hilarious. They don't have a phone number. They have a Whatsapp number but clearly says "feel free to reach out to us on Whatsapp, just keep in mind that it will not expedite the process". How absurd. Even though I live in a remote area, it is strange that an order that was placed on the 22 of June only is scheduled to be delivered on the 7th of July. That is a 2 days longer than the promises 10 working days. And then it did not arrive. Guess I will move my business to TakeAlot now, who, by the way, I also ordered things from, to the same address, AFTER 22 June, and it arrived sooner.