poor customer service and quality of goods - onedayonly and woodstock leather

i ordered a bag and wallet sometime in early may from woodstock leather...after weeks of trying to follow up and never getting through to a service agent i requested a cancellation and refund of the order. i also saw a shipping cost of r119 for two items from same store as opposed to r60 if i ordered one item. i wasnt sure how this worked hence tried to query this. never got a response. tried to cancel. never got a response. a week after i tried to cancel the second time, i received an email saying it was being shipped, i received the product only to find the worst stitching on a brand new bag, i havent even used it even once and the stitches are open. the wallet is no better. the stud is hard to close and when it does, pops open while using. i requested a return, few occasions now and to date, absolutely no response except those stupid pointless automated messages and there is absolutely no one phoning back. i would like to get a call back and a complete refund for the utter **** that was sent to me two months after i ordered an item