Poor communication for Onedayonly - Faulty Product

Good day

I hope this review is being seen by the right people.

I have been buying on onedayonly for many years and this is my favourite online shop. I can't go to sleep after 11:00 p.m. to rather stay awake for the new deals at midnight.

Recently I bought a RoboVac for R18 000. At that time I was away for work for over 2 months and it was only possible to open it in July 2025 when I came back. After the second cleaning cycle, I have realised that the battery only lasts a third of what it should.

I advised onedayonly and they gave me feedback to return it to do testing.

It has been 3 weeks, and I haven’t received feedback. They don’t answer my emails.

The last time they stopped responding for 4 days I had to log a complaint on onedayonly’s website.

I am really disappointed in the fact that I had to wait 2 months and now after 3 weeks of testing I still don’t have an answer.

Also, please advise the team to start responding to emails if an expensive product like this takes much longer than expected.

Replacing the product at this stage is the right thing to do.