Poor after sale service from Onedayonly

My cautionary tale started with last years black friday where i bought a gaming chair. I recieved and was very happy. way comfy and did the job perfectly. Then after 2 weeks ago the gaslift pushes through the wheel base which had cracked. I couldnt believe it. Not even 5 months old and broken. I logged a call with One Day Only for a return/replace. I didnt want a refund because i was happy with the chair and would accept a new wheel base to replace the broken one. Since this was within their 6month standard warrenty i wasnt really stressed as i thought this was just a defect and could be replaced.

Instead i got the following response: Hi Bradley, I hope you're well After reviewing the details, we must advise that the chair is unfortunately too far outside the timeframe to be assessed for a potential fault in the wheel base. If the issue had occurred within the first few weeks of use, it could have been considered under warranty. However, as the chair is now over five months old, there are various factors that may have contributed to the damage over time. One possible factor—though not necessarily the only one—could include the weight placed on the chair during use. With this in mind, I’m afraid we are unable to authorise a refund or exchange for the chair at this stage. We appreciate your understanding, and if there’s anything else we can assist with, please don’t hesitate to let us know. Kind regards,

Caitlyn S Customer Success Agent OneDayOnly.co.za

Note - I am 90kgs, the chair is made for up to 120kgs. Only i use it. - I purchased it exactly 5 months ago and they are not willing to honour their own warrenty period

I will never buy from them ever again. I really cant believe a company like this exists and openly operates like this!!!