Payment error - money deducted from account with no order recieved

I placed an order on One Day Only, the order stated that there was a payment error on the site however the payment did go through on my Mobicred account. I emailed One day Only regarding the matter and they were very unhelpful indicating I should sort the matter out with Mobicred. I emailed Mobicred customer service the same day, which was also very unhelpful, when I phoned customer service they indicated that OneDayOnly should sort out as payment was recieved and did go through. As to date I still haven't recieved my order or a refund and the money is still deducted from my account.