Pay back the money!

<p>I ordered two Jawbone UP2 fitness trackers as Christmas presents in December 2016. Both were defective, which is very embarrassing, because I gave broken presents and then had to take them back. I emailed Onedayonly on 12 January 2017 to arrange collection and a refund. No response from Onedayonly. I emailed Onedayonly on 16 January for feedback - no response. I emailed Onedayonly on 19 January for feedback and they finally responded and arranged for a courier to collect the faulty units on 20 January. The couriers duly collected the faulty units on 20 January and I emailed Onedayonly to inform them as such. I also supp**** my banking details for Onedayonly to process my refund. No response from Onedayonly. I emailed Onedayonly on 26 January for feedback - no response. I finally received a reply on 30 January stating “We have passed on your banking details on to our accounts department where your refund will be processed and will reflect in 24 - 72 hours, depending on which bank you use.” Eight days later and a further five ignored emails later, I still don’t have my refund and my friends still don’t have their Christmas presents. Shocking.</p>