Pathetic customer service response

Ref: Ticket #62173<br> <br> I reported an out of box failure for my Verbatim Power bank to Customer Service on 30 March. After a generic response and passing the buck to the supplier (who never contacted me), and relogging my case (as the first case was closed without any follow through), I still don't have my replaced goods that was promised to me by COB on Wednesday 8 April. <br> <br> I have subsequently requested feedback DAILY, and even logged new support requests as I simply don't get a response.<br> <br> After sales service is PATHETIC. It is now 15 April, and I still don't know what's happening.<br> Totally pathetic, laxed customer service.