Paid for Two, Received One

I am very disappointed with the service I received. I ordered two 4-tier shoe racks under the same order, yet only one was delivered, and to date I still have not received the second rack.

The process of resolving this issue has been unnecessarily long, with poor communication and lack of timely feedback. There has been no clear explanation on where the second rack is or when it will be delivered, despite multiple follow-ups on my side.

What makes this even more frustrating is that this should have been a simple issue to resolve, yet it has caused unnecessary stress and inconvenience. While the product itself is fine, the overall customer service experience has been disappointing. I expected better communication and efficiency.

This experience has unfortunately made me hesitant to order again.