Order Not Recieved!

<p>Order placed on 29 October 2016 on order confirmation recieved.</p> <p>Logged a complaint of non delivery on 21 November 2016 - received ***</p> <p>Recieved email from OneDayOnly (Maxine Overmeyer) explaining how the one item on the order has been reported by customers as having issues. </p> <p>21 November 2016 I rep**** requesting that this item (docking station) be refunded. I enquired as to when I would recieve the outstanding item (Backpack).</p> <p>23 November 2016 - emailed OneDayOnly again as no further feedback received.</p> <p>23 November 2016 my banking details requested for the refund.</p> <p>26 November 2016 - order processing email received letting me know they are working hard to get me my order.</p> <p>29 November 2016 - Banking details for refund requested.</p> <p>05 November 2016 (07:22) - Jason Witbooi requested banking details - I missed the previous request - supp**** banking details.</p> <p>05 November 2016 - Jason Witbooi - agreed OneDayOnly had "dropped the ball" and would request that the parcel (backpack) be disptached with urgency.</p> <p>7 December 2016 - Docking Station delivered even asking for order to be cancelled on 21 November 2016? No back pack delivered?</p> <p>8 December 2016 - Jason Witbooi advises that the supplier cannot provide stock. They had been attempting to source from a different supplier but their attempts futile. Requested my banking details for a full refund. To which I rep**** that my banking details had already been provided and they can arrange to collect the docking station that should not have been delivered in the first place.</p> <p>9 January 2017 - returned from leave. No refund can be tracked. Emailed Jason Witooi for an update on this situation - NO RESPONSE.</p> <p>12 January 2017 - emailed Jason Witbooi and cc'd OneDayOnly customer care for an update. Advised that the current status on my order was: TO BE PARTIALLY REFUNDED. Requested proof of refund as I cannot pick up the refund. Update on backpack? - NO RESPONSE RECEIVED!</p> <p>12 January 2017 - auto email recieved - ticket number 229838 acknowledging my query recieved.</p> <p>20 January 2017 - 83 Days since order placed NO BACKPACK received??? No proof of REFUND???? Emailed Jason Witbooi cc'd OneDayOnly customer care - ASKED WHETHER THEY HAVE ****** MY MONEY?</p> <p> </p> <p> </p>