1 reviews | Active since Dec 2016
Order Delivery and Responses to emails sent
<p>I ordered a printer and clutch bag (order number 450612) online at OneDayOnly on the 24th of November. Their delivery policy is between 5 - 10 working days.</p> <p> </p> <p>On the 5th of December i emailed their support throught contatc us on their website asking them when the package will be deliverd as i have not had any information. When i look at my order it does not even show that it has been dispatched yet. I did not get any response from them</p> <p> </p> <p>Yesterday 7th of December i emailed their support through contact us again asking what is happening with my p****l and when i can expect delivery. Again no answer</p> <p> </p> <p>This morning i did the same again and i still have not received an answer.</p> <p> </p> <p>They show this on their website that they have the biggest deals but yet when you purchase you do not receive your order in the promised time and you also do not get any communication what so ever. </p> <p>I have to say i will never order from them again once i have received this order. The fact that i get handled this way is unacceptable. No updates in more than 10 working days and no replies in 3 working days. They dont have a number where you can call them on so the email is the only form of contact and they dont respond to that.</p> <p> </p> <p>I warn anyone that wants to buy from them that your order will be delayed and when you raise a complaint or query it will not get answered. </p> <p> </p> <p>They have taken payment for my order but yet i am without a printer and a bag. At this point it looks like they have ****** my money. I will not hestitate to take this further with my back to actually reverse the paments i made</p> <p> </p> <p>Again anyone wanting to order from them be aware of this service.</p> <p> </p> <p>Hopefully this review hits home with them us a company and i hope that i get a response from senior management</p>
So after i posted this review i got a very quick response and was told that the items i ordered and paid for was not in stock and that was the reason for the delay. They told me that they will speak to the supplier and warehouse and put a ASAP on the delivery. They even said they will give me R60 free delivery on my next purchase. I have in the meantime tried 4 times to get a response from then regarding what the supplier says and when my package will be delivered and yet still nothing. I have told them that once my package is deliverd i will never buy from them again. I have explained to them as well that i get the feeling that my package will not arrive before the deadline where i can return it if it was faulty.
PLEASE again stay away from this site and dont buy there. They never deliver on time and they also dont send any responses. I have asked for a manager to contact me but still no luc****
It is pathetic
So after i posted this review i got a very quick response and was told that the items i ordered and paid for was not in stock and that was the reason for the delay. They told me that they will speak to the supplier and warehouse and put a ASAP on the delivery. They even said they will give me R60 free delivery on my next purchase. I have in the meantime tried 4 times to get a response from then regarding what the supplier says and when my package will be delivered and yet still nothing. I have told them that once my package is deliverd i will never buy from them again. I have explained to them as well that i get the feeling that my package will not arrive before the deadline where i can return it if it was faulty.
PLEASE again stay away from this site and dont buy there. They never deliver on time and they also dont send any responses. I have asked for a manager to contact me but still no luc****
It is pathetic