Onedayonly via PARGO does not deliver !

I cannot collect my parcel from PARGO Witkoppen PUP58 because their PARGO system is broken or their staff cannot operate it. PARGO service is very unreliable, if you want to ensure delivery and collection don't use PARGO. OneDayOnly is responsible for safe delivery of their orders yet they use this PARGO iffy crowd. Onedayonly should cancel PARGO services.