1 reviews | Active since Feb 2017
OnedayOnly sends wrong items and does not respond to refund. Been almost 2 months
<p>My story starts like this:</p> <p> </p> <p>On 8 Dec 2016 I ordered Running and Triathlon pants and a shirt for my husband to compete with in the Buffalo City Ironman 70.3 on 29 Jan 2017. They said they delivery will be made within 8-10 working days as usual. So it was Dec holiday and I got an email on 29 Dec saying that the parcel has been delivered. We were on holiday then, so when we came back on 4 January, I went to pick up the parcel.</p> <p> </p> <p>I was shocked to find out that they have sent the wrong items – Trail pants and shirt (which means that he will not be able to ride 90kms with those pants as it has no padding......</p> <p> </p> <p>I immediately wrote them an email back( you can ONLY email the customer line as there is NO tel no anywhere to be found) and I waited. I waited and waited. On 11 Jan 2017 I still have not heard anything back from them so I forwarded the same email to them AGAIN. </p> <p> </p> <p>So on 19 Jan 2017 I received a reply for the first time – saying that I should send them an address and date for the pick-up for the wrong items and that it will be refunded in full ( as it was over R2000’s worth of clothing) I sent her the pick-up address and said that it should be picked up ASAP as we are going to the ironman expo and my husband now has to buy himself clothes there but he needs the money that they must refund. </p> <p> </p> <p>Today is 11 Feb and I STILL HAVE NOT HEARD BACK FROM THEM!!!!!!!!!</p> <p> </p> <p>At the expo I spoke to the Compressed sport lady that worked at their stall. She said that they have advertised the wrong items on the webpage and that is why we received the wrong items. I have proof that they advertised Running and triathlon pants and shirts and that they sent trail apparel.</p> <p> </p> <p>IS THERE ANY WAY that we can be contacted to be refunded?????? This is UNACCEPTABLE!!!!!!!</p> <p> </p> <p>I even addressed the email to Ilaham as the Compressed Sport lady said I should. I asked Ilaham on 8 Feb as well to get in touch and collect the gear and refund us. STILL NO RESPONSE. WHAT CAN WE DO??????? It is a lot of money with a mistake on THEIR side. </p> <p> </p> <p> </p>