OneDayOnly refuses to complete a return for #***p

This issue has become extremely frustrating and its been on going for months now. The desk was purchased from my wifes account as a gift to me. We have been going back and forth for months since it was delivered, trying to get it returned from my place of residence due to missing parts. We logged a return in December when I received it. With images and information of the missing parts - we didn't received any feedback.

Because of it being festive. And the company probably being busy we didn't follow up until January. We then logged another return providing the information again.

We were then contacted and thought finally they were sorting out our return. But no. There was a system mistake with our contact information which delayed delivery of a different order. We have been going back and forth with different agents who aren't willing to investigate our issue correctly. We have to repeat ourselves. How difficult is it to check the profile, the returns and emails linked to it?

PLEASE, Can someone actually look into this matter properly and have this issue resolved??