OneDayOnly - poor service delivery

We bought a Kessler - Matt Black Swivel Sink Mixer Deck. The item was rusted and in poor condition. We logged a return for replacement of product on 11 May 2025. The item was only picked up on 16 May 2025. No further resolution to get this item replaced has been achieved. I request for the amount to be refund instead of replaced. OnedayOnly has since ignored these request. No resolution found yet 17 June 2025.