OneDayOnly non return service

It seems that OneDayOnly is very fast to take your order, but very slow to take responsibility for faulty products. I bought the Air-O-Sage leg massager, which arrived on 5 January. It did not switch on, I logged a return via mail. Received instructions to log a return via the app. I logged the return via the app - and completed all of the requested information as per the step by step return process on the app. I did not hear anything, followed up via email, only to be told that I must now also send a video showing that the product is faulty. Took the video, sent ti to their WhatsApp line, only to not have any feedback, I enquired again via email, only to be told *again* that I must sent a video. Sent screenshot of video that was now sent almost a week ago only to be told that they did not receive it *mxm* Resent the video with a gmail drive link as the requested video's size does not allow for it to be sent as an attachment. We are now 2 weeks and 14 emails into this very painful and opaque process. I normally get good service, but then again I have never had to deal with the returns - which seem to make it so difficult as to discourage people from actually return the faulty products No man OneDayOnly - do better