OneDayOnly - Non existing after sales service

On 14 June 2020 I received a damaged Philips AirFloss. The following day I contacted OneDayOnly Customer Service to report the faulty product, with details and photo's as was requested. More than two months later and absolutely nothing has been done to resolve this issue. I received several emails from Customer service that my query is been attended to. In the mean time someone else's repaired Philips Airfryer has been delivered to me. Please know that you might have a serious problem returning a product if you are not happy with it. My advice is stay away.