1 reviews | Active since Nov 2019
OneDayOnly non existend Customer Service
On the 10th of July I orderded a UAE Megaboom 3 speaker from OneDayOnly. I couldn't contain my excitement. 9 days later I received my box and what do I see, the product seal is broken. I open the box up further and see that the charger and charging adapter is missing from the box. I quickly take photos and send them to OneDayOnly customer service. 3 days pass and no feedback, I then proceed to post on Twitter and within 5 minutes I get an email back saying they are sorry and they will speak to there supplier. Another few days pass and I still get no feedback, I email everyday to remind them. After not getting feedback for 2 weeks I post on Twitter again, and boom within 5 minutes I get an email back asking me to send the Speaker back and the courier will pick it up the next day. I reply and give them the pickup address and then radio silence again. The next day passes and no one comes to pickup the parcel, i then receive an email that the courier will only pickup on Tuesday with no explanation. Tuesday passes and no pickup, Wednesday late afternoon the courier arrives to pickup the parcel. 2 days later I email again and ask for feedback with no reply. After 6 days since the courier has picked up the parcel I post on Twitter again and again within 5 minutes I get a reply that says the parcel has not arrived at the supplier yet and my refund will be processed once the parcel arrives. After all this trouble and 40 days that have passed, all I have to show for my trouble is minus R 2700 in my bank account and they are just going to give me refund. No other compensation. Please anyone that reads this, never buy from OneDayOnly.
