ONEDAYONLY EXTREMELY POOR AFTER SALES SERVICE

Service and responsiveness from OneDayOnly is atrocious. My son purchased an expensive bean to cup Philips Series 4300 Automatic Coffee machine from OneDayOnly on 30 Oct 24 and within a few months the machine, after very little use, ceased to function (no water pressure from spout). The machine was returned under guarantee for repair. After a delay in collecting the machine it was finally fetched by their courier. The machine has been in so called inspection and repair for more than a month and after repeated WhatsApp only communication (unlike say Takealot where you can actually converse with a human and get answers) the machine has been declared as ready for collection for over a week now. There is however no sign of the machine; it has been said that the collection by their courier has to be scheduled; they refuse to give the name of the supplier from whom it needs to be collected and there is thus far no other communication other than the case is being escalated. I really do not recommend this company and advise you to you online companies that back up sales with service.

I cannot even enter an email address below as they don't seem to have one. Their address is Unit G6, Old Castle Brewery, 6 Beach Road, Woodstock 7915.

DO NOT USE THIS COMPANY!