OneDayOnly EXCELLENT AFTER SALES SERVICE

#WIN I ordered a tufted velvet ottoman from ODO on 10 June 2021 and received it about 6 weeks later ( which is acceptable, as they are custom-made). the ottoman is absolutely beautiful but were missing some buttons. I took some pictures and sent it to the ODO customer service team. I immediately got a response - may e-mails later I agreed upon a R200 refund for upholstery service here in my town and was sent some velvet and buttons.....unfortunately the velvet was the wrond grey. Dieter D started correspondng with me and last week I received the "correct" velvet....but still the wrong grey.

Even though this has not yet been sorted out, ODO and especially Dieter D has gone above their call of duty to sort out the matter.

I have been buying from ODO on a regular basis and have NEVER had anything but excellent after-sales service.