OneDayOnly don’t care about delivery times !

I ordered a case of wine on the 25th November 2025 and after noticing that the tracking (from Fastway) details noted it had been shipped and delivered, I raised a query with customer service on the 12th of December.

I was told to be patient as they need confirmation from their logistics provider.

After following up on the 15th and the 16th I received a similar response as on the 17th of December .. to be patient !

It is now the 22nd of December with no progress - despite following up - no refund, no delivery !

They don’t seem to care ..