OneDayOnly delaying refund for returned item – Order *** (R31,588)

I am extremely disappointed with OneDayOnly’s handling of my refund for Order #***, valued at R31,588.00.

Timeline:

Order placed: 17 November 2025

Return logged: 28 November 2025

Multiple courier collection attempts failed due to courier-side issues

To avoid further delays, I personally returned the item to OneDayOnly’s warehouse

The item was unused and in original packaging, as confirmed

As of 13 December 2025, no refund has been processed or communicated

Despite repeated follow-ups and escalations, I have received no clear explanation or refund date. This matter has been ongoing for over two weeks, which is unreasonable for a standard return, especially considering the delays were not caused by me.

Given the high value of this item, this delay is unacceptable. I am now being forced to escalate this publicly and through formal consumer protection channels.

I am requesting:

Immediate confirmation that the refund is being processed

A clear date for when the funds will be returned