Onedayonly

A product I ordered arrived and was FAULTY! The product was sent back to the supplier and I am still waiting for someone to give me an indication of the progress for replacement. Nobody seems to care about the customer? What a poor policy especially since the customer IS the most valuable ASSET the company needs. I am very disappointed with this poor customer service. ONEDAYONLY needs to change their MODEL to ensure after sales service IMPROVES DRAMATICALLY. ONEDAYONLY DID NOT EVEN DIGNIFY ME WITH A RESPONSE TO MY LATEST EMAIL… WHAT DOES THIS SAY ABOUT THEIR SERVICE?