OneDayOnly

purchase of an Amazon Dot 4 gen - Alexa Absolutely shocking lack of customer service. Bought an Amazon Dot 4gen Alexa on 13 August 2021.

Received it on 23 August 2021. It cannot connect to anything. 24 August - Sent them an email (***) 24 August - a general response is received with instructions on how to return the product. 24 August - I reply that I do not want to return the product - I only need help in connecting it.. 25 August - they send info to connect to IOS (Apple) from Customer Success Agent Renika Benjamin - I need Android. 10 September - I send another email to her - no response. 14 September - I send another email to her - no response 29 September - I send another email to customerservice, asking that the letter be forwarded to the CEO - no response from anyone At this rate, they are well on their way to going out of business, as their business depends on a high customer support level (both ways) in order to remain effective in the marketplace. It is a pity that your rating system does not cater for a 'zero' Dennis de Necker ***