OneDay they might provide customer service

<p>I have had an ongoing issue with this company (whom by the way seemingly only have email as a correspondance channel). Placed an order on the 1st December and have yet to receive it(part of this order was a Birthday gift) The numerous emails going back and forth tell me nothing other than I should track the shipment myself - great customer experience that. No one has told me where the order is, why it has been delayed etc?The offer of shipping refund via a voucher is bizarre - I did not pay with a voucher so why would I want one to compensate for non delivery and also presumptuous that I would want provide repeat business after this debacle! Is this another South African business that falls into the common problem of non existant service delivery...... ? If you want to fix this call me - ********** 627</p>