ONEDAY MAY NEVER COME! ZERO AFTER SALES CLIENT CARE TO ASSIST IF THERE'S A PROBLEM WITH YOUR PURCHASE!

I have enjoyed using OneDayOnly for a number of years and have found their product offering pretty cool. I have in the past returned an item that wasn't by any means what it was presented to be and albeit that it took long, it EVENTUALLY got done. On the 30th of January 2020, I made a large purchase (order number: ***) which included a fragrance for my fiance as a gift. As this was her favourite one, I was very excited to get it for her. Upon having received it and her trying it, we discovered that firstly the frangrance remained for nothing more than 30 minutes versus the entire day as the other one we had bought through normal retail channels. We also noticed upon closer inspection that the colour was totally different to the previous one, which led us to question the legitimacy of the fragrance. We decided to take it to Edgars and compare. Here we discovered that it was nothing like the original yet we had paid a little less than the normal retail price expecting to have received a better deal for this item. We made a turn past China Mall and sought to find a copy of the fragrance and lo and behold we did, pretty much the same copy of this at an absolute ftaction of the cost I paid. I have since requested to return the item based on the fact that the frangrance is poor and weak and not what we had expected. Then COVID happened!!! I had received a reply email from OneDayOnly confirming that they would be getting to my issue and then they went radio silent. I am so disappointed as I would like to think having since then made other purchases and followed up several times but to date nothing. I see that OneDayOnly doesn't even have a contact numebr listed on their webiste either, nor can you engage with an online customer care person to feel looked after. I am at a total loss here as they confirmed that they would sort this matter out, yet here I am months later...still waiting!!! Not acceptable by any standard at all. "ONE DAY" may never come for getting this matter resolved! I would caution people buying items from this website as they care very little for rectifying issues when they occur. The least I would expect is that I get a reply when I have reached out several times but still left unanswered. BTW. I warned onedayonly on the 28th of June that if I didn't receive a reply to my email, that I would be posting a complaint on hellopeter by the close of business 5th of June 2020. Today is the 30th of July...I think I have been patient enough!

PLEASE ONEDAYONLY, TALK TO ME!!!