One Day Only - South Africa - Terrible Buying Experience

On the 30th of May 2020 I purchased a Jaxon Shoe Cabinet for R 1 099.00 as well as Finish Dishwashing Tablets for R169.00.

On the 5th of June 2020 the shoe cabinet arrived. I opened the box and there was no instruction manual in the box. I immediately sent customer service an email stating that I had no recieved an instruction manual. On the 11th of June 2020 I sent customer service another email following up as I had yet to receive a response from my email on the 5th of June. On the 12th of June I sent another follow up email. On the 22nd of June 2020 I recieved a response from one of One Day Onlys customer service consultants, who stated that he would ask the supplier for the instruction manual. On the 25th of June 2020 I recieved a response from the customer service consultant with the instruction manual for a cabinet which was a different cabinet to what I had ordered. On the 27th of June I sent another email to customer service stating that I have recieved the wrong instruction manual.

I am still yet to receive the dishwashing tablets for the order I placed on the 30th of May.

Please note the above excludes all of the Facebook messages that I sent OneDay Only. Multiple M Messages on various dates were also sent to them on Facebook.

As an avid online shopper I have never experienced such bad customer service from a company as I have from One Day Only. I am calling out to other consumers to not purchase any products from one day only until they sort out their shocking customer care!