One day only- revise customer service protocol and returns policy

Waited 2 weeks for a product I spent alot of money for. The wrong item was received. Took the item back personally. 2 days later, I was requested to ensure secure packing so that they could collect 2. But I already took the item back. I knew it would take long to get the right product. So I thought I'd be helping. This is going onto week 3 and their is no suggestion that my item is coming. They questioning me about the incorrect item I returned to their warehouse. And once they clarify that then, only then I guess I'll get my correct item? After week 5?