ONE DAY ONLY PATHETIC AFTER SALE SERVICE

I have purchased 3 packs of Calvin Klein Menswear underwear on the 27th January 2021. Order ***, placed on 27 January 2021 09:43:32 SAST: the costs for my purchase was R 2006 including delivery etc.Each pack has 3 mens pairs of underwear. I was excited to purchase these items due to the closure of the Calvin Klein store in Capetown.

Based on my internationally purchases and quality of the product I was encouraged that the prices were discounted to R649 per pack of 3 which is normally R799 or R899. I received my delivery within the 5-10 working days it actually arrived sooner than expected, so this was a pleasant surprise in terms of service.

On opening the first pack, I tried on the first pair and found that the size was correct and therefore assumed that the packaging indicated the correct size and therefore each pair should be the correct size.

As days past, I wore the first pair and no issues the size but this is when the problem started occurring.As I got to the 2nd, 3rd ,4th, pair I found that the sizes were inconsistent and smaller than the size that I ordered.The labels indicated the correct price but evidently this was not the case.I appreciate that the product is parallel to the original but size variance when the label indicates the correct size and there is a variance. Due to One Day Only policy that underwear is not returnable due to hygiene reasons, I pondered and concluded that based on the costs invested I was not getting the benefit and satisfaction of my purchases.

I ventured to email One Day Only because all queries are dealt with via email as there is no contact telephone number. I received an automated email response confirming receipt of my email and they will get back to me. Today being the 25th February 2021, since my first complaint on the 16th February 2021.Several emails back and forth, promises to be called by a team leader, out of stock therefore unable to replace the product,R150 voucher being offered due to me wearing some of the product and trying on the others One day Only was not prepared to refund my due to their policy. No surprise the team leader has not contacted me to date only to receive an email today that due to volume of queries they were not able to contact me.I also get asked to take photos of each product to show that the sizes are different ad they will deal with the supplier.All the correspondence is from a person A Ebrahim who correspondence starts with "Hey Claude " I am not tour friend, I am a client show some sense of acknowledging your audience/clients.

One day Only is the service provider who takes on vendor product and sells it on their behalf.

One day Only has failed to vet off the product ensuring it was not inferior and or compromising to their business ethos. One day Only has failed to lead with the client at the core of their business model. There is no sense of urgency.I have requested for the contact details of a manager/head of customer service and still nothing.

What do I need to do to get this resolved.Money invested and no satisfaction of the product.

Extremely annoyed, disappointed and frustrated!!!