one day only more like a week only

i have very bad service when returning a unit i had a order Order *** it was supposed to be a powerbank that can charge my lenovo laprop and it did not have the correct adapter for my lenovo at all i tried a return for a refund have been waiting since February 26 when i logged it till now all you see is Hi Marius, I understand your frustration and truly appreciate your patience. We are unable to process a refund at this stage as you still have the unit. Since you flagged this as a faulty item, I have reached out to our supplier for approval to arrange a collection. Only once the unit has been returned can we proceed with either a refund or a replacement, depending on the supplier's assessment. I have followed up with them again today and will update you as soon as I receive feedback. Additionally, I want to clarify that you reached out to us about this issue on Wednesday, so the process has not been ongoing for two weeks. That said, I completely understand that waiting for a resolution can be frustrating, and I will do my best to keep you updated.

but no actual response even takelot is faster this is terrible service how long do you have to wait for the sellers response