One Day Only, a heartless, thoughtless consequence-less company taking all the joy out of the festive season!

I ordered R2,500 worth of pet essential products on the 25th of November. 30 Nov I received an email to say it had been shipped, but by Tue 6th I had still not received it. I called Courier It (One Day Only's outsourced courier service) and was told that the parcel was scheduled for delivery on the 6th, but the driver "couldn't make it". I explained that I was in desperate need of the goods, and they assured me it would be delivered on Thursday the 9th. I confirmed my contact details with them and let them know I'd be home all day. Thursday came and went, NO delivery. I tried to call Courier it but was kept on hold for over 10 minutes before the line was cut off.

I emailed ODO and was given a standard "you can track your parcel by clicking this link" blurb, but it was clear that Brad, the "Customer Success" consultant didn't even bother to check the link himself because he said it would be delivered the same day when the link said the next day.

Monday, 12 Dec I called Courier it at 2pm, I spoke to Judy (Judith) who told me she would follow up and call me back in 10min... I AM STILL WAITING! Monday evening after 5pm I called again and spoke to an after-hours customer care consultant, who literally couldn't do anything more than tell me he couldn't do anything! What is the point of having people answer a phone if they cannot even assist! This morning I called again, only to find out Judy was unavailable, and she did not call me back. I emailed ODO again reiterating the urgency and asking for a refund and still NO response!

I am utterly disgusted by the blatant apathy both companies have shown a paying client. I have been an avid fan of ODO for over 6 years, and I'd be hard pressed to buy through them again. Honestly, you're better off ordering goods from Takealot!

I am caring for 7 rescue dogs in desperate need of tick & flea treatment. we do not have funds to go out and buy more and cannot wait 7-10 working days for a refund from ODO. It is heartless, thoughtless consequence-less companies like ODO that take all the joy out of the festive season. Shame on you!