ONE DAY ONLY

I purchased from one day deals twice. I had no problem with my initial order. My second order was a caterpillar boot which was R1600. On receipt of my second order on the 22 June 2020 I had an issue were the boots don't fit. I immediately sent one day only an email stating the product does not fit and to advise on how I must proceed to return the product to them for a bigger size or a credit should they not have stock. I received an automated message stating they are very busy due to Covid19 and they will get back to me soon. I followed up again on the 23rd with another email and once again the same automated response. I then proceeded to call the number listed on there website, this number does not exist as it rings and then cuts off. There are no other email addresses or contact numbers anywhere on the internet for one day deals. With no joy finding any other way to communicate with this company I sent another email to there customer service center on the 24th of June asking for information were to send the product, the closest distribution center etc so I can get the correct size or a refund as my concern is they have stated in there return policy that products need to be returned to them within 10 days but how can this be facilitated if they do not communicate with the consumer were the product needs to be sent to. I am extremely concerned about this company, consumers please be vigilant, about dealing with this company. the concern i have now is if they will sort out the size issue I have or process a credit for me. Busy or not the first priority for any business would be to ensure they attend to there existing customers concerns being emailed to the customer service center. If they are not able to do this why would any person want to deal with them in the future.