Non-existent customer service

<p>It has now been over 3 weeks since I notified onedayonly, that the switch had snapped off my 3 month-old kettle. Had to send them photos, and have had nothing but lame excuses - trying to contact supplier, waiting for supplier to contact us, we are right on it..... Even the first notification from them said they would be back to me within a few hours - I had to contact them 4 days later.<br />I have used them several times, and the deals have been good, BUT.....<br />They seem incapable of the most basic levels of customer service.<br />CANNOT recommend them, purely for this reason</p>