No Response to Damage Goods Request

Good day I purchased a gift for my wife (04/08/2015) and since it was broken I reported this with no feedback being received. I have had to spend more more money buying a replacement gift just so that I could give her a gift on the day I needed it (women's day). Nevermind the fact that it arrived later than your site indicated. I WANT FEEDBACK ASAP!!!!!<br> <br> I have emailed your company +-13 times over past few weeks and at best I received an acknowledgement of my request but nothing gets done and all I am asking for is a way to get a replacement or my monies returned. I regularly perform on line purchases and this must be my worse experience to date, you done even have a telephone number I can call nor a physical address I can visit. I am absolutely disgusted with the service recevied.