No response from One Day Only

I have recently submitted 2 mails to One Day Only and have received no response to either.

The first was to inform them that the packaging used to ship a certain item was inadequate which resulted in the items arriving damaged. No response received.

The second was to advise that an item I had ordered as a gift was the wrong size and I wanted to arrange an exchange. I even went so far as to contact the supplier directly who had no issues with exchanging but this must be facilitated via One Day Only. No response received.

I am very disappointed in the lack of response because I have been a regular and loyal customer. Be that as it may, no customer regardless of how loyal should be ignored. Depending on the response I receive (or don't), my rating will be adjusted accordingly.