No response from customer service for a damaged delivery.

<p>I've reported my issue in the only way it is possible to do so which is via email. Once you have done so you get an automated response that promises that contact will be made within hours. I have emailed four times and it has been a week with no response from an actual human and obviously no resolution. It's disconcerting to say the least that whomever is behind this service is uncontactable and their response time is shocking. What I ordered was a gift, hopefully it'll be in time for next year's birthday. Useless.</p>