No response, faulty product

<p>I ordered a Lenco LP Player for my dad for his birthday, order number 384882.</p> <p> It is faulty and we cannot get sound to play from it. A friend that has the same one has shown me you should just plug in a speaker and then it should play. I have done this but no sound comes from it. We have tried different types of speakers and different LPs, the LPs turn but no sound comes out.</p> <p> </p> <p>I have sent 2 complaints to with no reply. Both times I received an automatic reply to ask how I rate the service. I rep**** to say the service is pathehtic but still havent received a response. what do I need to do for someone to contact me to have this returned??</p> <p> </p>