No integrity

This is my 2nd review. I have been having major issues concerning a refund for a laptop purchased on 28/8. The return was done on 3/9. Only on the 20/9 after me doing a follow up did a Nathan V advise refund was done on 20/9 . I followed up on 2/10 and was advised by a agent Rumi refund was only done on 2/10 and will take another 5days. Today is 5days and the refund is still not in my account. I checked with my bank it's not even under pending transactions. This is ridiculous when they get sales they quick to act. But can't do a simple refund just coming up with excuses. Seem like a shady company I would be very wary of doing business with them. They are are ***********, no customer service skills,clearly no integrity also. Should change there name to **** deals.