No feedback on return items

I have recently bought 2 different products from OneDayOnly just to find out the product was defective and had to be returned and still waiting for feedback on Collagen from The Harvest Table that is something wrong with. This product hasn't even been collected yet to be returned. Very bad service and turn around times from OneDayOnly when there is something wrong with an order and needs to be returned. Be careful what you buy on special because the product is maybe on special for a reason. Not happy with this at all.