No Feedback/ Correspondence

On 30 July I sent an email complaining about an incorrect order as per email below: "Good day Hope you are well? My husband surprised me with two awesome Freddy Jeans – unfortunately one of the sizes does not seem correct. Both pairs was ordered in size Medium. Unfortunately the UP Flare seems like it is two sizes too large and you should be 2m tall to fit in them. The other pair fits perfectly. Can we please arrange for a return and refund? Thank you. Regards,"

I've received a mail on Friday saying they're apparently communicating to the suppliers - tomorrow 3 weeks has past!!! This is unacceptable!!!