No communication. Too bad to describe.

If I could give zero stars I would. Wanted to find out if an exchange on a damaged item was possible. Took 4 emails to get past an automated response. This was the last email I received. That was on the 8th of November. Kevin Mafufu, Nov 8, 2022, 16:17 GMT+2: Thanks Elsie, Allow me to our supplier for assessment. Feedback will be provided moving forward.

What the hell? Kevin?