Nightmare return process.

Bought a home monitoring system from them. The app for the system is out of date and there is no alternative so it doesn't work on the most recent smartphones.

I logged a return the same day. The courier came and collected the product, after a couple of days I asked for feedback, they told me it hasn't been collected and I had to reach out to the courier myself.

Then they said the supplier will only open on the 2nd and they will send it back then. When I followed up their response is that the supplier now only opens on the 8th.

What is more shocking is that they listed the same product a few days after knowing very well that the app is out of date.

The overall feedback from them feels like a pre generated email with a little bit of editing to address the issue, ultimately giving you no answer.