Missing package and no responses!!!!!

Ordered from them, 3 days of the courier showing the collection was cancelled and OneDayOnly ignores me on all platforms. They refuse to settle the query or arrange to have the package delivered. Absolutely no effort from their side only delays and ignored messages and assistance requests!!!!! Feels like they are ****ming me out of my money!!!!!! Will absolutely not recommend them. Unreliable shopping platform!!!!!!!