Little to no communication

<p>Hi,</p> <p>I bought Champagne flutes in Dec last year. They were delivered a week before Christmas and when I opened the box, the 1 flute was broken. </p> <p> </p> <p>I immediately sent pictures and asked for them to replace the flutes please. They came back and said they will not be able to do it until the new year because the supplier is closed (which I accepted but would have liked to use the flutes especially on New Year's Eve). </p> <p> </p> <p>After the new year came I again queried. It was said they are waiting for the supplier to open and let me know what will happen. I have on several occasions since sent emails to ask for an update - yet no response. </p> <p> </p> <p>I would like to know what is happening with this case?? </p> <p> </p> <p>Thanks</p> <p>André</p>