Level 4 delivery Lies

Ordered a pair of Pillows 2 weeks ago, knowing that we were in full lockdown. After the announcement of level 4 coming into effect, and seeing that bedding etc would be allowed - I was excited as I would be getting my order soon. This Friday passed (1 May) I queried as to wether or not this was in-fact the case (level 4 deliveries) and was told that the item I ordered wasn’t a level 4 delivery. I accepted it. Come Saturday morning, the very same product I ordered and paid for 2 weeks ago was on sale again with level 4 delivery clearly marked - so I logged a query once again, Received a reply from a different person, only to be told the same rehe****d answer that I got from the first person I spoke to on Friday. Regardless of OneDayOnly marking it as level 4 my tracking number still reflects as Pending and I’m yet to receive any helpful information from them! Terrible service, OneDayOnly needs to take a few tips from TakeAlot regarding diligence and customer service.