Just another email

I had 4 orders with One Day Only pending delivery.

I queried with the email address as you cannot phone this company, to advise when can I expect delivery. I was told the usual about lockdown and essentials will only be delivered of Lockdown 4.

I advised the agent please cancel all orders that cannot be delivered immediately. The agent proceeded to cancel every order and not bother about my essential items - i.e. the bedding I had on order. I followed up with several emails as I knew this agent did not bother to read to email.

Today I get a reply oh sorry we cancelled everything and we cannot reinstate.

I must now suffer for a call centre agent not reading my request or bothering to confirm if he understood correctly. It frustrates me when agents want to close emails so they can move on to the next number. This type of service is not deserved to any consumer.

In future, I will not support this company since they could not be bothered about my orders or my correspondence.

I even tried to look for help on their Facebook page, I was basically shu-ed away as my orders were cancelled.